What If the Wi-Fi connection is successful but you are unable to access internet?

Update Time: 2019-07-01 10:37:52

This information is applicable to all the realme devices.
 

If you are experiencing problems with Wi-Fi being unable to access the Internet after continuous, we recommend that you do the following troubleshooting:


1. Check if the WLAN signal is too weak, please go to the Internet near the wireless hotspot.
2. Check whether the IP conflicts with other devices. If the switch WLAN switch is connected to the hotspot, the IP will be automatically reacquired.
3. Check if the broadband account expires, compared to other devices connected to the wireless router can access the Internet.
4. Check if the broadband dialing is normal, restart the wireless router and modem.

If the above does not solve your problem, please go to the nearby realme service center for testing.

Thanks for your feedback.
Please tell us how to help you better
0/300
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.


realme X2 Pro- ON SALE NOW & realme 5s- 10th Dec, 12 PM | Exclusive Website Offers: No Cost EMI by Bajaj Finserv, applicable on selected models, MobiKwik & Cashify Exchange

Choose your market
Products may have different prices and availability based on market
Asia-Pacific
Europe
Other Regions