What if the Wi-Fi can't Connect?

Update Time: 2019-07-01 10:36:03

This information is applicable to all the realme devices.
 

If you are experiencing Wi-Fi failure, we recommend that you do the following troubleshooting:


1. If public Wi-Fi, it is recommended that you try to replace other Wi-Fi routers (cause: public network Wi-Fi may have restricted access to the router, or restrict access to MAC devices, etc.).
2. If private Wi-Fi, it is recommended that you use other mobile phones to connect whether it is a router or a network problem. If there is no abnormality, restart the mobile phone or router and try again.
3. It is recommended to cancel the Wi-Fi password and re-enter the password connection.

If the above does not solve your problem, please go to the nearby realme service center for testing.

Thanks for your feedback.
Please tell us how to help you better
0/300
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.


realme X2 Pro- ON SALE NOW & realme 5s- 10th Dec, 12 PM | Exclusive Website Offers: No Cost EMI by Bajaj Finserv, applicable on selected models, MobiKwik & Cashify Exchange

Choose your market
Products may have different prices and availability based on market
Asia-Pacific
Europe
Other Regions