This information is applicable to all the realme devices.
The Third Party Application Function Abnormality General Troubleshooting Method:
1. When you need to use the network, confirm whether the network is normal. You can open the browser to browse the webpage for confirmation.
2. Whether the permissions of the corresponding application are open, such as positioning requires GPS permission, sending voice needs to open the recording permission, and can enter the mobile phone manager privacy to view and open.
3. The other third parties in the background conflicts, you can restart the phone or clean up other three-party application attempts in the background.
4. The application itself caches more, enter the settings - application management to find the corresponding application to clear the cache after trying.
5. The application itself data abnormality, enter the settings - application management to find the corresponding application to clear the data after trying, clear the data will delete the application saved data, please backup and then operate.
6. The phone memory is insufficient, check the phone storage content is sufficient, such as insufficient to clean up the unneeded files to release the memory, the phone running memory is sufficient, such as insufficient to clean the background program to release memory.
7. The application of the unofficial version, it is recommended to use the official website or mobile phone to bring the software store to download and try, do not download through third-party channels.
8. The application itself is abnormal, can contact the customer service to confirm, to be used again after the application is repaired.
If the above does not solve your problem, please go to the nearby realme service center for testing.