What if the phone cannot receive or send text messages?

Update Time: 2019-07-16 09:37:38

This information is applicable to all the realme devices.
 

Common reasons for not being able to send and receive text messages are incorrect settings or signal problems. It is recommended to perform the following troubleshooting:


1. Check your SIM card have SMS balance.

2. Check if the environmental signal is good.
An unstable signal in some areas may cause SMS sending problems. It is recommended to try to change other locations.

3. Confirm if the SMS is blocked or blocked.
Some mobile phone systems or third parties may block or block certain spam messages. You can view them in [SMS]--> [Settings] --> [Blocking] -->[Information Blocking].

4. Check the SMS center number is set correctly.
You can go to [Information] -->[Settings] --> [More Information Settings] to confirm whether the SMS center number is correct. The SMS center number is different for each operator and region. It is recommended to consult the operator to understand the exact number change and try to send the information again.

If the above steps do not solve your problem, please go to the nearby realme service center for testing.

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