What if your device working very slow or not responding properly?

Update Time: 2019-07-03 20:23:54

This information is applicable to all the realme devices.

If your phone is running slow and stuck in your daily use, follow these steps:


1. There is a problem only when opening a particular software, it may be that the application cache is large, or there is a problem with application compatibility:

• Go to [Settings] - [Application Management], find the software, click on the software and click Clear Data (this will clear the application data, if there is important data, please backup first)
• The software version is too low or there is compatibility with the phone. You can uninstall the software and re-download it in the software store.

2. If your phone is stuck, slow, and this phenomenon is irregular, follow these steps:


• It may be that there is not enough space in the running memory of the phone, you need to clear the background application in time.
• If you have an external memory card, you can remove the memory card and check if the memory card is faulty.
• Back up your data and reset your phone to factory settings.

If the above steps do not solve your problem, please go to the nearby realme service center for testing.

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realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.

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