This information is applicable to all the realme devices.
In the case of high-intensity use or abnormal environment, abnormal heating may occur, you can follow the guidelines below to exclude:
1. High-intensity when using mobile phones.
When using a passive game for a long time or when using a large game, the mobile phone may cause serious heat. It is recommended to disable it or use active heat dissipation, such as in an environment with strong air convection.
2. Abnormal environment when using mobile phones, heating/high temperature.
When the ambient temperature is high, the heat dissipation of the mobile phone will be affected. It is recommended to replace the use environment or actively dissipate heat;
When the light intensity is high, the screen of the mobile phone needs to be adjusted to a greater brightness in order to use clear reading content, and also brings greater energy consumption and heat. It is recommended to avoid using the mobile phone under high-intensity light as much as possible.
3. The phone charges when charging.
When the mobile phone is charging, it will generate a certain amount of heat due to energy conversion loss. It is recommended to charge in a well-heated environment, and do not use the mobile phone with high intensity when charging the mobile phone.
If the above does not solve your problem, please go to the nearby realme service center for testing.