With Windows, you don't need to install the drive, if you’re using a Mac, you can install Android File Transfer.
1. If yes, please clear your cache, back up all the data and flash back to the official latest ColorOS version.
2. If not, please reboot the handset, back up all the data, clear your cache and flash to the latest ColorOS version.
3. If the issue cannot be solved using the steps listed above, we recommended applying for after-sales service.
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