A. If Apps cannot access the internet when connected to a Wi-Fi network, the issue could be related to the router/Wi-Fi source. It is recommended to check the Wi-Fi source setting or network provider;
B. If Apps can access to the internet via Wi-Fi, it is recommended to try the following operations.
Open Setting>Permissions>Apps to check if the App has permissions to use data.
Check if the user has security control software (such as LBE security guru, 360 mobile guards) which restricts some programs from using the Internet. If so, it is recommended to turn off the restriction.
1. It is recommended to re-install the Apps or clear the data cache then try again;
2. Please back up all the data, clear cache and flash to the latest system version.
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