It is normal for phones to get hot when charging because of the transfer of heat energy from the charger to the phone. However, if the realme Mobile Phone senses extreme ambient temperature, it will stop charging to protect the phone. You will receive a pop-up message when this will happen “The temperature is too low (or too high), the charging has been stopped” or “The temperature is too low, the batter is unable to be fully charged."
Some tips when this will happen:
•Please disconnect from charging your device and move to a room temperature environment and recharge;
•Please remove the protective case of your phone to help cool the device;
•Avoid using phone while charging to maximize battery life;
If mobile phone is still hot, you may visit the service center to further check the concern.