Learn about how to do if your camera is unexpectedly closed after taking photos
Applicable for all realme smartphone. Check your ColorOS version in [Settings] > [About phone].
If you find that your camera is unexpectedly closed after taking photos, try the following steps:
1. Enable Photos in Settings (not Google photos）
For ColorOS 5.2: Go to [Settings]> [App Management]> [Show System Processes] > [Photos] click it to check if it is enabled, if not, enable the application.
2. Clear Data and Cache of Camera
For ColorOS 5.2: Go to [Settings]> [App Management]> [Show System Processes] > [Camera] > [Storage use] then click [Clear data] & [Clear cache]
3. Restart your device
Restart your device to check if the problem is resolved. Press and hold the Sleep/Wake button until the Slide down to power off message appears. Drag the power icon down to turn off the phone. To turn the phone back on, press and hold the Sleep/Wake button until you see the Realme logo.
Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.