What If your installed application unexpectedly quits, stops responding or won't open?

Update Time: 2019-04-30 12:25:55

Learn what to do if an app you installed unexpectedly quits, stops responding, or won't open. Data and Cache of the application or reinstall it if it crashes or hangs.

Applicable for all realme smartphones. Check your ColorOS version in [Settings] > [About Phone].


If the app you installed stops functioning properly and exits automatically. Follow these steps to solve the issue (We will use Camera  app as an example):

 


1. Clear Data and Cache of the application


•ColorOS 5.2 and above: Go to [Settings] > [Application management] > [Show System Process > [Camera] (the application which doesn't run properly) and click [Clear Data] & [Clear Cache.

 

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2. Reinstall the application

 

 If step 1 doesn't work then uninstall the application, and reinstall it again.       

 

You are suggested to download applications from the Google Play Store to avoid the problem of incompatibility and protect the security of your device.

 

 

 

* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.

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