The article will takes through the steps you need to take.
Applicable for all realme smartphones. Check your ColorOS version in [Settings] > [About Phone].
The article will take you through the steps you need to take, If you have encountered the below issues:
•The screen is white or frozen
•Advertisement auto pops up
•Phone is heating up and draining battery.
That is probably caused by some apps you installed. The following solution can help:
Check if you have installed some third-party camera app recently
If the screen is frozen then hold the Return key or Home key to fix it. If it gets fixed, check the apps you have installed recently:
ColorOS 5.2 and above: Go to [Settings] > [App management] > [Show system process], and check if you have installed some camera apps, if yes, we suggest you to uninstall it for the stable running of your phone.