What If the camera won't open, crashes, or shows a black screen?

Update Time: 2019-05-06 16:40:41

Learn what to do when the camera won't open, crashes, or shows a black screen.
Applicable for ColorOS 5.2. Check your ColorOS version in [Settings] > [About phone].

If the Camera app in your realme phone won’t open, crashes, or shows a black screen, or you get an error message saying that camera has stopped working, do the following:

Restart the phone

Restart the phone, and see if you fixed the issue.

Clear Camera's cache

Long press Camera App until a prompt pops up, click [App Info] > [Storage Usage], then clear its data and cache.




Allow third-party camera apps to use camera

Go to [Settings] > [Security] > [Permissions]. Click [Apps], click the third-party camera app you want to use, then allow it to use camera.


Image  Image



Update the system

Go to [Settings] > [Software Updates] and update your phone to

* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.




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