Learn the conditions that your phone needs to be force restarted and how to operate.
Applicable for all realme smartphone.
•If your phone is lagging, frozen, or has a delayed reaction.
•If your phone has a black screen, won't turn on or be woken.
•If your phone won't charge.
•If your phone screen is cracked, or doesn't respond when you touch it.
You can force restart your phone to solve these issues. A force restart won't erase the content on your phone except those are broken or invalid.
Force restart your phone
•Firstly, unplug the charger if your phone is connected to a charger.
•Press and hold both the Power and Volume Up buttons for at least 10 seconds, until the phone is turned on.
* Remove the phone case if there is one to avoid phone buttons being stuck.
* If you cannot force restart your phone, plug in your phone with the original charger and let it charge for up to 30 minutes, then try again.
* Pictures, settings and paths might differ from those of your phone, but that do not affect the description in this article.