What to do if your phone accidentally has water or other liquid damage?

Update Time: 2019-03-20 04:15:16

Applicable for All realme smartphones.

If your phone falls into the water, don't panic, check the following emergency measures:

1.Take out your phone out of the water/ liquid immediately.
2.If your realme phone has a non-removable battery, turn off the phone and remove the SIM and SD card.
In case your realme phone has a removable battery, remove the battery, SIM and SD card quickly.
3.Use a tissue or soft cloth to carefully to adsorb water stains or liquids from the surface of your phone and gently shake the phone in the opposite direction so that the liquid can flow out.
4.Use cold hair dryer to dry out your phone.
5.Then take your realme phone, warranty card and proof of purchase to a nearby realme Service Center for expert assistance.

* DO NOT blow-dry the phone with a hot air hair dryer to avoid phone firmware damage caused by overheating.


When your phone falls down into the water, emergency measures can effectively reduce the probability of damage but there is still a certain risk of water damage caused by the failure of multiple precision electronic components inside the phone. Liquids especially coffee, coca cola, milk, juice, seawater and so on will aggravate the corrosion of the firmware.

Therefore, please visit Realme Service Center for professional repair as soon as possible.

* Pictures, settings and paths might differ from those of your phone, but that does not affect the description in this article.



Thanks for your feedback.
Please tell us how to help you better
Didn't find what you were looking for? Please Contact us.

realme is committed to offering powerful performance, stylish design, sincere services and exploring more possibilities of smartphones. realme has launched 13 products, which includes realme 1, realme 2, realme 3, realme 2 Pro, realme 3 Pro, realme U1, realme C1, and realme C2, realme 3i, realme 5, realme 5 Pro, realme X and realme XT.

Choose your market
Products may have different prices and availability based on market
Middle East and Africa
Other Regions