Download App to Unlock More Benefits.
Download App

What if the Wi-Fi can't Connect

Update Time: 2024-03-22 10:40:42

Problem phenomenon:

Wi-Fi connection failure (manual connection failure / automatic connection failure / hidden AP connection failure)


Scenario 1: Password error

Causes:

1. Wi-Fi password is wrong.

2. The number of router accesses is full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.

3. The router set blacklist. If other phones can connect to this Wi-Fi, your connection fails. It may be that the router has set a blacklist

4. Phone system settings is abnormal.

Solutions:

1. Please check whether the name or password of the connected Wi-Fi has changed. It is recommended that you re-enter the password or reset the Wi-Fi password in the background of the router.

2. Try to restart the router or connect to other Wi-Fi.

3. Go to the background of the router to close the blacklist restriction or reset the router.

4. Reset your network settings and try again.

realme UI 5.0 & 4.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings.

realme UI 3.0: Settings > System Settings > Backup & reset > Reset phone > Reset Network settings only.  

realme UI 2.0: Settings > Additional Settings > Backup & reset > Erase all Data > Reset Network settings only.  

realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.


Scenario 2: Network access denied/Full network accesses/Deactivated (network failure)/Connection timed out/Shows connecting but unable to connect.

Causes:

1. The seats of router accesses are full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.

2. The router set blacklist. If other phones can connect to this Wi-Fi, your connection fails. It may be that the router has set a blacklist.

3. If the router is a foreign product, it may be that the Wi-Fi channel is not compatible with the phone.

4. Phone system settings is abnormal.

5. The distance between the phone and Wi-Fi is too far, exceeding the effective distance of Wi-Fi.

Solutions:

1. Try to restart the router or connect to other Wi-Fi.

2. Go to the background of the router to close the blacklist restriction or reset the router.

3. Adjust the signal channel to a domestic Wi-Fi channel of the router.

4. Reset your network settings and try again.

realme UI 5.0 & 4.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings.

realme UI 3.0: Settings > System Settings > Backup & reset > Reset phone > Reset Network settings only.  

realme UI 2.0: Settings > Additional Settings > Backup & reset > Erase all Data > Reset Network settings only.  

realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

5.  Close the Wi-Fi and try again.


Scenario 3: Failed to obtain the IP address

Causes:

1. The number of router accesses is full. The Wi-Fi has reached the maximum number of connections, and this prompt may appear.

2. There is a conflict in the IP assigned by the router.

3. Phone system settings is abnormal.

Solutions:

1. Try to restart the router or connect to other Wi-Fi.

2. Set a static IP (click on the right of the Wi-Fi connection > IP settings > select Static).

3. Reset your network settings and try again.

realme UI 5.0 & 4.0: Settings > Additional Settings > Backup & reset > Reset phone > Reset Network settings.

realme UI 3.0: Settings > System Settings > Backup & reset > Reset phone > Reset Network settings only.  

realme UI 2.0: Settings > Additional Settings > Backup & reset > Erase all Data > Reset Network settings only.  

realme UI R & Go & S & T & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.


If the above methods can not solve your problem, please back up your data and visit the nearest realme service center for testing.


Note: The router setting path of each manufacturer is different, please consult the router for the settings.


Thanks for your feedback
Please tell us how to help you better
0/300
Didn't find what you were looking for Please contact us.
Choose your market
Products may have different prices and availability based on market
Asia-Pacific
Europe
Middle East and Africa
Latin America
Other Regions